Privacy Policy
Pro Lead Zen Effective Date: September 21, 2026 Last Updated: September 21, 2026
Pro Lead Zen ("Company," "we," "us," or "our") provides marketing services to businesses and operates the website proleadzen.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with us, our Site, our services, and our SMS/text messaging communications.
By using our Site or services, or by opting in to receive communications from us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Contact Information: Name, mailing address, email address, phone number.
Business Information: Company name, job title, and details related to the services you request.
Communication Data: Records of your interactions with us, including SMS messages, emails, and phone calls, and consent records for those communications.
Website Usage Data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.
Payment Information: Billing details necessary to process payments for services (processed through secure third-party payment processors; we do not store full payment card numbers).
Information You Provide Directly: Information submitted through contact forms, lead capture forms, surveys, or direct communication with us.
2. How We Use Information
We use the information we collect to:
Provide, operate, and improve our marketing services;
Communicate with you regarding inquiries, appointments, service updates, and support requests;
Send transactional and, where consented, promotional SMS and email communications;
Process payments and manage billing;
Maintain business records and comply with legal obligations;
Analyze and improve the performance of our Site and marketing campaigns;
Prevent fraud, unauthorized access, and misuse of our services.
We do not use the information you provide for purposes other than those disclosed in this Policy without obtaining additional consent where required.
3. SMS & Communications
Pro Lead Zen uses SMS/text messaging to communicate with clients, leads, and customers in connection with our marketing services, including appointment reminders, follow-ups, and account-related notifications.
Opt-In. By providing your mobile phone number through our website forms, verbal agreement, signed agreements, or other means, and by affirmatively opting in, you consent to receive SMS text messages from Pro Lead Zen and/or on behalf of the businesses we provide marketing services for. Consent to receive SMS messages is never a condition of purchasing any goods or services.
Message Frequency & Rates. Message frequency may vary. Message and data rates may apply based on your mobile carrier plan.
Opt-Out. You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us unless you opt in again.
Help. For assistance, reply HELP to any message, or contact us directly using the information in the "Contact Information" section below.
Carrier Liability. Carriers are not liable for delayed or undelivered messages.
Supported Carriers. Wireless carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may be supported.
4. Data Sharing Policy
We value your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other categories of personal information obtained from you in connection with SMS consent are likewise excluded from sharing with third parties for marketing or promotional purposes.
We may share information with:
Service Providers: Vendors who perform services on our behalf (e.g., hosting, customer relationship management, payment processing, SMS/email delivery platforms such as GoHighLevel), under contractual obligations to protect your data and use it solely to provide services to us.
Legal Compliance: When required to comply with applicable law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
With Your Consent: When you have provided explicit permission for a specific disclosure.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes, under any circumstances.
5. Cookies & Tracking
Our Site may use cookies, web beacons, pixels, and similar tracking technologies to:
Recognize returning visitors;
Analyze website traffic and usage patterns;
Improve website functionality and user experience;
Support advertising and remarketing efforts where applicable.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our Site.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and encrypted transmission where applicable.
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Services
We use third-party platforms to help deliver our marketing services, including GoHighLevel, which acts as a data processor on our behalf. GoHighLevel processes personal information (such as contact details and communication history) solely to enable us to deliver marketing automation, CRM, and communication services to our clients.
GoHighLevel does not independently use your information for its own marketing purposes. Any data shared with GoHighLevel is subject to their own privacy and security practices, in addition to our contractual obligations with them as a processor.
We may also utilize other third-party service providers (e.g., payment processors, analytics tools, hosting providers) that are contractually required to safeguard your data and use it only for the purposes we authorize.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Opt out of marketing communications (including SMS, as described in Section 3, and email by using the unsubscribe link);
Request a copy of your data in a portable format, where applicable;
Object to or restrict certain processing of your information, where applicable under law.
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our Site or services after changes are posted constitutes acceptance of the updated Policy.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Pro Lead Zen 980 FM 1303 Floresville, TX 78114
Email: [email protected] Phone: +1 (210) 519-5885 Website: proleadzen.com
This Privacy Policy is provided for general informational purposes and reflects Pro Lead Zen's data practices as of the effective date above. It is not a substitute for legal advice. We recommend having this document reviewed by a licensed attorney familiar with applicable privacy laws (including state, federal, and carrier/A2P 10DLC requirements) before publishing it on your live website.